Email requests should go to [email protected] This will create a ticket in our online support tracking system that everyone will see and the most appropriate staff member will respond to it.
Online Portal: We also have created a place to ask your questions, report issues and check the status of those issues. If your OpenEMR is hosted on Mi2 servers you can get to it instantly by clicking the “Online Support” button on the lower left of the screen. If not you can use it by going directly to our Customer Support Portal.
Help Desk Services
by Telephone: MI2 will provide reasonable technical assistance to Customers bytelephone for problems arising from or relating to Customer’s access to and use of the System.
Help Desk Services are available 8 AM East Coast Time – 6 PM Pacific Time, Monday -Friday, excluding holidays (“Help Desk Hours”). MI2 will endeavor to respond to all requests for Help Desk Services made during Help Desk Hours within four (4) hours. Help Desk Services do not include any on-site services or assistance with other hardware or software questions or issues unrelated to access and use of the System. If requested, additional on-site services or assistance will requested by Customer will be provided at MI2’s discretion, at MI2’s then current hourly rates or another amount agreed upon in writing by all parties.
Support will be provided to clients who are under Support Contract. For anyone seeking assistance without a support contract in place, the fee is $100 per hour (minimum 30 mins.) and a credit card will be required before support begins.
Telephone Numbers: 503-564-4670 or
866-735-0897. That rings at all desks.
Emergencies and WEEKENDS:
After hrs and otherwise, please feel free to call the main line 503-564-4670 but, if that doesn’t get you someone call Tony’s desk at 713-574-6709, it will forward to my cell if I’m not at the office.